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Rocket Surgery Made Easy: The Do-It-Yourself Guide to Finding and Fixing Usability Problems

New Riders Press

List price: $35.00
Lowest new price: $18.25
Lowest used price: $20.55

Average customer rating: 5 stars

Good book

Good ideas, good book, you can read it during a long trip of 8 hours, and start working with your own usability tests.

A Practical Guide on DIY Usability Testing

This book is just as convincing as the first one Steve Krug wrote (Don't make me think!). It is an easy and entertaining read and on top of this hold's all the truths you need to know for efficient do-it-yourself testing. I admire Steve Krug's style of writing and especially his ability to condense the most important and valuable into some very nicely written chapters. This book contains the wisdom of an expert who easily reaches the beginner as well as the advanced usability tester, and his advice is very encouraging. Instead of listing a lot of theoretical stuff on sophisticated scientific testing, he focusses on making usability testing easy to understand and to put into practice and takes a much more pragmatic approach. The book offers easy to follow directions and many hints for successful testing and tweaking of websites.

See your website with "fresh eyes"

If you want to know how to do discount usability testing, this is the book for you. This "show me don't tell me" book is laid out in a practical fashion that anyone can grasp.

The points about getting effective feedback from only a few people is presented so compellingly that it will "rock the world" of those who believe that you must spend big to get great results.

And the pithy, humorous writing style makes it an enjoyable read. It's short enough that every member of your web team can find time to read it. If you're a designer, give copies to your clients. If you're a web manager, give a copy to your CEO. This will help them understand why usability is so important.

"I see dead people" and Yogi Berra quotes

As always, Steve at his best . . . pithy, short and sweet, loaded with practical tips and reminders, all couched in humor. A very quick refresher (or UX-Usability Studies 101), even for folks long in the field, and of course a great paperback to give to those who are new to the somewhat elusive "user experience, information architecture, interaction design, usability" world. Lots of great tidbits which re-anchor us to the core issues and keep us from getting too distracted with all the other "stuff." Only thing I wish he had emphasized a bit more, though he does speak to it when addressing the "How many users do you need?" issue, is that, even without a lab or a video camera or a laptop, you can still succeed . . . almost any type of "fail forward, fail fast" iterative reviews of concepts, wireframes, screen elements, flows, paper, models and/or digital, will unearth gold. Wonder what his next book, in, umm, nine years, will be about?!

Make Web Designers Think!

Steve Krug is the author of the bestselling book Don't Make Me Think!, which has racked up worldwide sales of 250,000 since its publication in 2000.

That book based its approach to assessing and improving the usability of websites on the injunction in the title. If visitors to websites have to figure out what to do on a website, then the website is operating at a disadvantage.

Krug offered some very pertinent, uncomplicated advice on web usability, how to judge it and how to implement solutions to problems that are identified.

When updating that first book in 2005, Krug decided that Rocket Surgery Made Easy had become necessary: a handbook for putting usability principles into practice, focusing in particular on user testing.

The title refers to the phrase Krug coined (and trademarked) to summarise his view that all of this is just common sense: it's not rocket science and it's not brain surgery.

It also gives a clue that Krug, while determinedly practical and grounded in the day-to-day business of designing and building websites for paying clients, approaches the subject with considerable humour and playfulness. It's apparent that this is partly out of a concern that usability might be a dry subject for some, but also because Krug is a very funny guy. I think we'd enjoy his workshops, if he ever brings them to Australia.

Rocket Surgery Made Easy is itself easy reading. Less than 160 pages, it is well laid out, charmingly illustrated by Mark Matcho and very, very well edited - big hat-tip to the people at New Riders.

The basis of the book is that it offers how-to advice on actually running user testing sessions. Krug is well aware that many designers and developers cannot afford the expansive, expensive and time-consuming approach to user testing that requires hiring rooms with two way mirrors and video equipment to observe and record user actions as they test a website under controlled conditions, so he has devised a budget approach based around the catchphrase of "A morning a month, that's all we ask". Catchy phrases are an identifiable part of the Krug approach.

Because it's well-written, because Krug is witty, and because the subject material is based so much on common sense, it's easy to whizz through the book. But how much will it change the way a web designer or developer works?

Frankly, while I agree with the need for it, and understand the benefits to be gained, user testing is unlikely to form a significant part of my day-to-day work scenario, at least while I remain a one man design band juggling a roster of new websites and long term clients. The logistical practicalities of even "a morning a month", using three testers without a lot of complicated equipment, are prohibitive. I accept that this may give me and my clients headaches into the future.

However, Krug's books - the first explaining why usability matters, the second explaining how to do it - do give me a platform for addressing usability issues. The way Krug explains stuff allows and encourages me to engage with usability issues. Walking through his approach to user testing tells me a great deal about how I think about usability and how I can improve it. This alone gives me a competitive edge over designers who don't "get" usability

Perhaps both these books should be bundled under the collective title Make Web Designers Think! It's what Krug does extremely well. He raises simple but devastatingly critical usability issues, explores his own way of thinking about them and then offers ways to deal with them.

Krug points out - and emphasises - that anyone can do this. But the fact is that many web designers do not give themselves over to critical thinking, and even when encouraged to do so, may not be sure how to analyse, document and translate their thoughts into design changes.

It is these people that will likely get the most out of Rocket Surgery Made Easy, but they may also be the last designers to actually buy it.

Still if it does anything to get even highly experienced web designers thinking about what they are doing in a critical, insightful and constructive way, it will help to shape a better web.