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Pediatric Telephone Protocols: Office Version

Barton D. Schmitt

American Academy of Pediatrics

Average customer rating:

A poor choice for telephone triage

I am a physician running an Acute care clinic and Outpatient clinic. I ordered this book with high hopes that it would function as a tool to assist in telephone triage either to the ER, an Acute appointment, or routine office follow up. It fails in every regard. There are very few questions posed for the nurse to ask to disposition the child. Many times the only reason listed to go to the ER is "Child sounds very sick or weak to triager." It does have a reasonably useful HomeCare section at the end of each topic.
Overall I bought 4 copies of the book sight unseen and am going to return all of them. I actually found Briggs telephone triage for nurses more helpful, although it obviously does not have the breadth of pediatric topics.